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Contact Center Operations Manager
The Operations Manager (OM) will be responsible for overseeing the day-to-day operations of the team to ensure quality response, consistent follow-up and communication, appropriate problem solving and escalation, development of support procedures, adequate staffing levels for inbound coverage,...
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Contact Center Account General Manager
The Account General Manager’s main goal is to ensure the delivery of all program and client-facing KPIs while managing an efficient and profitable operation in compliance with the Company’s financial targets and growth projections. They are the primary owners of all client-facing activities and...
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Contact Center Senior Operations Manager
Providing an inspired sense of leadership to a client account consisting of teams of contact center agents, team leaders and managers. The Senior Operations Manager is responsible for overseeing the day-to-day operations of the team to ensure consistent follow up and communication, problem...
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Operations Policy Analyst (m/f/d)
Are you interested in a new opportunity? If you are, please keep reading the job description below!Operations Policy Analyst (m/f/d)
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Site Quality Manager (m/f/d)
We are looking for a Site Quality Manager to support our cross-regional teams.
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L&C, Learning & Development - General Learning Specialist - Xela
Learning & Development- General Learning Specialist is responsible for delivering training to improve the English level for TELUS Digital Central America's Team Members. This is achieved through Language Academy at TELUS for our new hires that don’t fulfill the English skills required to be...
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Human Resources, Recruitment Analyst US
TELUS Digital is searching for a Recruitment Analyst II to undertake all hiring activities, from advertising openroles to interviewing candidates and closing hires. Recruitment Analyst II is responsible for hiring qualifiedpeople while promoting the TELUS Digital brand and providing a positive...
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Operations Team Leader (SaaS)
Manages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member against specified account / program metrics, and provides the necessary support and assistance...
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