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WFM, Scheduler Analyst - Pradera GT
As a Scheduler Analyst you use your expertise to create and manage schedules for frontline team members for an assigned account. You ensure optimal level of resource allocation to meet service level goals and client requirements, based on historical trends and other inputs provided by internal...
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Business Information Security Officer, Security Analyst IV - Pradera GT
Is responsible for the periodical reporting process to maintain PCI DSS and TELUS International Standards compliance evidence, carry out the Physical Security personnel monthly performance evaluations, provide support on the weekly reporting process and the yearly engagement plan for Global...
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French Training Coordination Specialist
Organize and report on mandatory training activities, manage the training budget and vendor relations, and meets with clients to ensure successful execution of tasks.
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Training Manager, Workforce Management
As a Workforce Management Training Manager, you provide leadership and oversight across multiple Workforce Management teams, ensuring alignment with organizational objectives and driving operational excellence. By collaborating with senior stakeholders, you influence decision-making and ensure...
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Program Manager
You will oversee PMO processes, support AI adoption programs, and report on AI initiatives, using your program management expertise.
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Customer Experience & Learning Services Team Lead (m/f/d)
Are you looking to develop your career and take on larger responsibilities in an exciting environment and dynamically growing company?Then join our team in Leipzig.
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Procurement, Procurement Analyst
The Procurement Analyst II is responsible for directing and coordinating activities related to the procurement area. It is also responsible for contacting and interviewing locals for the supply of equipment or services suppliers, and monitor purchasing procedures, taking into account different...
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Customer Experience Analyst
The Customer Experience Analyst conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and root cause analysis with the aim of helping Contact Center Operations in driving the consistency of quality assurance and excellent customer experience to maintain...
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