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Senior Data Analyst
Reporting to a Team Lead within the Performance and Planning team, part of the Global Operations, as a Senior Data Analyst you will help support one of the largest accounts within TELUS Digital’s call center business. Within this role you will be responsible for capturing, consolidating and...
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Empfangsmitarbeiter / Welcome Desk Manager (m/w/d)
Du behältst einen kühlen Kopf, wenn mehrere Anfragen gleichzeitig eintreffen und hast ein gutes Zeitmanagement? Außerdem fühlst du dich sicher im Erstkontakt mit Menschen? Dann bist du bei uns genau richtig!
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Human Resources, Analytics Specialist III - Guatemala & El Salvador
The HR Analytics team collects and analyzes data to enable valuable and suitable business decisions and to improve our organization’s workforce performance. HR Analytics Analyst III focuses on the Workday reporting side to provide data-backed insights on what is working well and what is not so...
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Wellbeing Vendor Relations Lead
As a Wellbeing Vendor Relations Lead you manage the relationship between our organization and outsources wellbeing service providers within a specific country for an assigned customer. You ensure effective implementation and ongoing success of our wellbeing programs, particularly those supporting...
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Contact Center Operations Manager
The Operations Manager (OM) will be responsible for overseeing the day-to-day operations of the team to ensure quality response, consistent follow-up and communication, appropriate problem solving and escalation, development of support procedures, adequate staffing levels for inbound coverage,...
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Senior Pricing Analyst - AI & Data Solutions (General Finance Analyst V) - TELUS Digital El Salvador
The General Finance Analyst V is responsible for supporting the Pricing and Solutions teams in the processes of offering services to new potential and current clients of TELUS Digital, through the development & maintenance of financial models established by the company, with the purpose of...
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Contact Center Account General Manager
The Account General Manager’s main goal is to ensure the delivery of all program and client-facing KPIs while managing an efficient and profitable operation in compliance with the Company’s financial targets and growth projections. They are the primary owners of all client-facing activities and...
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Contact Center Senior Operations Manager
Providing an inspired sense of leadership to a client account consisting of teams of contact center agents, team leaders and managers. The Senior Operations Manager is responsible for overseeing the day-to-day operations of the team to ensure consistent follow up and communication, problem...
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Real Time Analyst
Ensures passing service levels for each Operations account by engaging in real-time management of the queue. Responds to and acts as the central point of communication in all events and of circumstances impacting account performance.
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