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Customer Experience Analyst (QA)
The Customer Experience Analyst conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and root cause analysis with the aim of helping Contact Center Operations in driving the consistency of quality assurance and excellent customer experience to maintain...
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Learning Services Team Leader
Oversees a team of Learning Services Specialists (LSS) for small to medium-sized programs to ensure tasks/responsibilities are carried out effectively and efficiently. Provides tactical support to the Learning Services Manager (LSM) in the creation of integrated learning solutions for...
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Quality and Training Manager (LS-CE)
Hiring for LS & CE Manager- Quality and Training Oversees LS & CE Team Leads to ensure tasks / responsibilities are carried-out effectively and efficiently. Designs & implements career development plans for each role to ensure maximum client, operational, and personal...
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Manager, Workforce Management - Vertis North
Ensures that service level targets are met across all accounts through proper scheduling of Call Center Operations personnel of the company. Responsible for FTE forecasting in order to meet targets based on call volume projections, subsequently coordinating the established targets to Human...
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Senior Server Administrator
The Server Senior Administrator is responsible for the installation, maintenance, and support of server infrastructure to ensure the operation of global systems in order to provide performance and availability for its users, such as staff, customers, and suppliers.
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Operations Team Leader (Logistics Account)
Leads and manages a team of CSR's in the optimal execution of call center operations activities (i.e.taking calls, addressing customer issues / complaints, placing sales orders).Ensures that each team member meets / exceeds their goals and metrics on a daily, weekly, and monthly basis.
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QA Team Lead
The Customer Experience Team Leader supports Customer Experience Analysts and ensures tasks / responsibilities are carried-out effectively and efficiently. Designs and implements career development plans for each Analyst to ensure maximum operational, client, and personal effectiveness....
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