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Operations Manager (Financial Program)
Ensures the profitability of the account/s / program/s by making certain that client KPIs, goals, and targets are met. Ensures that company-set ratios for staffing are maintained for smooth operations of the program/s, and that the manpower complement is sufficient for the forecasted call...
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Senior Data Analyst
Reporting to a Team Lead within the Performance and Planning team, part of the Global Operations, as a Senior Data Analyst you will help support one of the largest accounts within TELUS Digital’s call center business. Within this role you will be responsible for capturing, consolidating and...
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Empfangsmitarbeiter / Welcome Desk Manager (m/w/d)
Du behältst einen kühlen Kopf, wenn mehrere Anfragen gleichzeitig eintreffen und hast ein gutes Zeitmanagement? Außerdem fühlst du dich sicher im Erstkontakt mit Menschen? Dann bist du bei uns genau richtig!.
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Employee Wellness Vendor Support Specialist
As an Employee Wellness Vendor Support Specialist you manage the relationship between our organization and outsources wellbeing service providers within a specific country for an assigned customer. You ensure effective implementation and ongoing success of our...
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Contact Center Operations Manager
The Operations Manager (OM) will be responsible for overseeing the day-to-day operations of the team to ensure quality response, consistent follow-up and communication, appropriate problem solving and escalation, development of support procedures, adequate staffing levels for inbound coverage,...
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Senior Pricing Analyst - AI & Data Solutions (General Finance Analyst V) - TELUS Digital El Salvador
The General Finance Analyst V is responsible for supporting the Pricing and Solutions teams in the processes of offering services to new potential and current clients of TELUS Digital, through the development & maintenance of financial models established by the company, with the purpose of...
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Contact Center Account General Manager
The Account General Manager’s main goal is to ensure the delivery of all program and client-facing KPIs while managing an efficient and profitable operation in compliance with the Company’s financial targets and growth projections. They are the primary owners of all client-facing activities and...
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Costumer Experience Senior Operations Manager
Providing an inspired sense of leadership to a client account consisting of teams of contact center agents, team leaders and managers. The Senior Operations Manager is responsible for overseeing the day-to-day operations of the team to ensure consistent follow up and communication, problem...
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