Philippines
Postes
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Operations Team Leader (Logistics Account)
Manages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member against specified account / program metrics, and provides the necessary support and...
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Customer Experience Analyst
The Customer Experience Analyst conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and root cause analysis with the aim of helping Contact Center Operations in driving the consistency of quality assurance and excellent customer experience to maintain...
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Customer Experience Team Leader (Financial Account)
Supports Customer Experience Analysts and ensures tasks / responsibilities are carried-out effectively and efficiently. Designs and implements career development plans for each Analyst to ensure maximum operational, client, and personal effectiveness. Responsible for analyzing, drafting and...
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Operations Team Leader - Gen AI/ContentWriting Program
Lead and manage a team of Content Writers, providing guidance, mentoring, and performance management to ensure the production of high-quality responses. Collaborate closely with support area teams to understand training guidelines, objectives, and ethical considerations, and translate them into...
