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Manager, Workforce Management - Vertis North
Ensures that service level targets are met across all accounts through proper scheduling of Call Center Operations personnel of the company. Responsible for FTE forecasting in order to meet targets based on call volume projections, subsequently coordinating the established targets to Human...
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Senior Server Administrator
The Server Senior Administrator is responsible for the installation, maintenance, and support of server infrastructure to ensure the operation of global systems in order to provide performance and availability for its users, such as staff, customers, and suppliers.
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Operations Team Leader (Logistics Account)
Leads and manages a team of CSR's in the optimal execution of call center operations activities (i.e.taking calls, addressing customer issues / complaints, placing sales orders).Ensures that each team member meets / exceeds their goals and metrics on a daily, weekly, and monthly basis.
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QA Team Lead
The Customer Experience Team Leader supports Customer Experience Analysts and ensures tasks / responsibilities are carried-out effectively and efficiently. Designs and implements career development plans for each Analyst to ensure maximum operational, client, and personal effectiveness....
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WFM Manager (m/f/d)
We are currently looking for a Workforce Management Manager (m/f/d) for our office located in Riga, Latvia.
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Operations Team Leader (Financial Account)
Manages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client.
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Operations Team Leader | Financial Account
Manages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member against specified account / program metrics, and provides the necessary support and assistance...
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