Responsibilities:

·         Responsible for providing, planning, conducting, and directing the analysis of complex business initiatives to be actioned upon.

·         Provide technical support and resolve requests around the System’s technology verticals.

·         Acts as SME escalation on site and on-call support within the internal IT Server Operations team for high severity issues, VIP service requests, in-progress projects, and vendors.

·         Work hand in hand with other technology teams to provide solutions to end user needs.

·         Documentation and Implementation of Standard and Normal Changes and support for Emergency Changes.

·         Work along with other teams to plan and deploy patches and or upgrades to the Virtual Desktop Infrastructure environment entire stack.

·         Perform peer reviews for Method of Procedure and enforce Policies and standardization.

·         Operates medium to highly complex tasks on Proxmox,Vmware, Horizon, Cisco M7 and UCS platforms.

·         Handle and support Cloud technologies as GCP, Azure and AWS

·         Configure System settings as per global policies and standardization.

·         Operate Virtual platforms  configure and operate DNS, DHCP, Active Directory, NTP,

·         Shared Folder Services, Proxies, Windows Operating Systems, and related technologies.

·         Provides Support to Global Security Audits acting as POC from IT Server Operations Team within the Auditor Interviews and evidence asks.

·         Collaborate with Engineering New Client Launches and new technology projects (tasks), enabling new business and features.

·         Perform other project-related duties as requested by management, hardware and software maintenance on servers devices/ cloud, and virtual services.

Skills:

·         Problem-solving and decision-making skills.

·         Excellent communication and interpersonal skills

·         Teamwork and Remote Work skills.

·         Ability to respond to External & Internal requests

·         Fast adaptation to technology changes

Knowledge:

·         vCenter & ESXi Strong knowledge and practice background

·         Windows Active Directory strong knowledge and practice background

·         Windows Infrastructure Services: DHCP, DNS, DFS, WSUS, NTP, WSFC, Certificates.

·         Common troubleshooting knowledge for multi-tiered architecture.

·         Powershell Scripting and Bash Shell Scripting.

·         Proxmox, VMWare Horizons - VDI Integration with VMWare and Active Directory

·         Netapp and VirtualSan knowledge and practice background.

·         Cisco UCS and Dell Servers Knowledge (VxRail + HyperConverge/Hyperflex)

·         Cloud Technologies knowledge including but not limited to GCP, Azure, AWS,

·         Linux knowledge: administration, maintenance and deployment.

·         Miscellaneous Application Services; Squid, IIS, Apache, SFTP, TFTP, Postfix, etc.

·         Knowledge in Cloud interaction in any/all of these technologies: GCP, Azure,AWS.

Studies & Experience:

·         Bachelor in Computer Science or Information Systems degree.

·         VCA DBT - VMWare Certified Associate (desirable)

·         MCSA - Microsoft Certified Solutions Associate (desirable)

·         VCP DTM - VMWare Certified Professional Desktop and Mobility (desirable)

·         Experience in Virtualization, Proxmox, VMWare and Virtual Desktop Environments

·         Experience in Microsoft Windows, Active Directory and entire Windows Stack.

·         Infrastructure Management, Physical Servers, Physical Storage, etc.

·         Minimum of 6+ years experience in a systems development role. mandatory