As an Operations Trainer-Senior you play a key role in equipping agents with the knowledge and skills they need to succeed. You deliver engaging training sessions using the client’s existing curricula, adapting to diverse learning styles to maximize agent comprehension. You provide supervision to...

Responsible for the profitability and management of call center operations activities of a very large, multiple and/or complex LOB's / client/s / account/s / program/s that contribute to the acquisition, satisfaction and retention of client contracts/agreements. Provides strategic direction and...

As a Real Time Analyst-Senior you use your expertise to monitor and analyse intraday operations performance.  You verify attendance and produce intraday reporting to ensure service level agreements are met.  You contribute to the improvement of performance and development of the...

Are you passionate about connecting great talent with exciting opportunities? Join our network as a Freelance Talent Acquisition Ambassador! We're seeking a driven professional across Europe to help us source exceptional multilingual talent for our growing operations.

As a Recruitment Analyst for the StepUp program, you are responsible for overseeing the recruiting and vetting process for internal and external candidates. Our Recruiters are in charge of the end-to-end selection process for all non-agents requirements in TELUS Digital and  we also handle...