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Quality Analyst | Fintech | Cork office
The role of Operations Quality Analyst will involve providing guidance and direction to team members in best practice methodology using client guidelines and risk assessment processes.
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Training Manager
We are seeking a seasoned and strategic Training and Quality Manager to lead and oversee the Training and Quality Assurance functions for our International Voice BPO operations. This role demands a strong leader with a deep understanding of BPO metrics, compliance, performance enhancement...
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Learning Services Learning Specialist - Makati site
Planning and Preparing: • Creates lesson plans for training delivery; • Reviews, evaluates and modifies, if necessary, the training curriculum (all training modifications must be approved by the client); • Prepares materials and resources for training delivery; • Reserves training room and...
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Customer Experience Analyst (QA)
The Customer Experience Analyst conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and root cause analysis with the aim of helping Contact Center Operations in driving the consistency of quality assurance and excellent customer experience to maintain...
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Sales Operations Manager
Overview:Ensures the profitability of the account/s / program/s by making certain that client KPIs, goals, and targets are met. Ensures that company-set ratios for staffing are maintained for smooth operations of the program/s, and that the manpower complement is sufficient for the...
Fedezze fel a lehetőségeket a TELUS Internationálnál. Szeretjük látni, ahogyan személyesen és szakmailag is fejlődik. Keresse meg a képességeinek megfelelő állásokat, hogy olyan karriert építhessen, amely izgatja Önt. Csatlakozzon hozzánk Tehetségesek Közösségéhez hogy hírleveleket és álláshirdetéseket kapjon profilja és érdeklődési köre alapján. Jöjjön és tanulja meg, hogyan!
