Your next career opportunity starts here - TELUS Digital Bulgaria!

The Operations Manager (OM) will be responsible for overseeing the day-to-day operations of the team to ensure quality response, consistent follow-up and communication, appropriate problem solving and escalation, development of support procedures, adequate staffing levels for inbound coverage,...

The Team Leader supports Operations Quality Analysts for several programs and ensures tasks/responsibilities are carried out effectively and efficiently. Designs and implements career development plans for each Analyst to ensure maximum operational, client, and personal effectiveness. Responsible...

Responsible for the profitability and management of call center operations activities of a very large, multiple and/or complex LOB's / client/s / account/s / program/s that contribute to the acquisition, satisfaction and retention of client contracts/agreements. Provides strategic direction and...

The Scheduling Analyst supports operations by generating schedules for the assigned programs / campaigns while ensuring adherence to service goals and client requirements. In addition to managing the scheduling process, Scheduling Analysts support the Event Planning and Time-off Management...

As a Real Time Analyst-Senior you use your expertise to monitor and analyse intraday operations performance.  You verify attendance and produce intraday reporting to ensure service level agreements are met.  You contribute to the improvement of performance and development of the...

Are you passionate about connecting great talent with exciting opportunities? Join our network as a Freelance Talent Acquisition Ambassador! We're seeking a driven professional across Europe to help us source exceptional multilingual talent for our growing operations.