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Real-State Advisor

Basic Information

Ref Number

Req_00156383

Primary Location

GT - Guatemala - Torre Pradera

Państwo

Gwatemala

Description and Requirements

About the role

At TELUS Digital, we’re proud to partner with a leading innovator in real estate technology, connecting people with their dream homes through cutting-edge solutions. As a Real-State Advisor, you’ll be the voice of this trusted network, providing customer care via phone to assist with property-related inquiries.


Key Responsibilities

  • Provide professional and empathetic phone support for real estate platform users.

  • Guide clients through property listings, valuations, and account management with expertise.

  • Collaborate with team members to resolve complex cases and escalations effectively.

  • Establish client trust through attentive listening and customized solutions.

  • Analyze call patterns to identify opportunities for service improvement.

  • Document customer feedback to enhance support processes.

  • Maintain service quality during high-volume periods.

  • Coordinate with management to optimize workflow and reduce backlogs.

  • Conduct follow-up communications to ensure complete resolution of property inquiries.

  • Contribute to the development of best practices and support procedures.


Requirements

  • Experience: 1+ years of experience preferred in customer service, real estate, or related fields.

  • Schedule flexibility (evenings, weekends and holidays).

  • Work Modality: Must be flexible to work on-site during training; transition to work-from-home afterward.

  • Education: Minimum High School Diploma or equivalent certification required.

  • Language: English B2 Spoken & Written (CEFR).

  • Legal Documentation:

    • NIT

    • DPI

Join our team and be part of a dynamic environment where you can develop your technical expertise and provide exceptional support to clients!

If you have any questions or comments about this open position, write to:

sourcing.recruitment@telusinternational.com

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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