About the role

At TELUS Digital, we’re proud to partner with a leading innovator in real estate technology, connecting people with their dream homes through cutting-edge solutions. As a Real-State Advisor, you’ll be the voice of this trusted network, providing customer care via phone to assist with property-related inquiries.

Key Responsibilities

• Provide professional and empathetic phone support for real estate platform users.

• Guide clients through property listings, valuations, and account management with expertise.

• Collaborate with team members to resolve complex cases and escalations effectively.

• Establish client trust through attentive listening and customized solutions.

• Analyze call patterns to identify opportunities for service improvement.

• Document customer feedback to enhance support processes.

• Maintain service quality during high-volume periods.

• Coordinate with management to optimize workflow and reduce backlogs.

• Conduct follow-up communications to ensure complete resolution of property inquiries.

• Contribute to the development of best practices and support procedures.

Requirements

• Experience: 1+ years of experience preferred in customer service, real estate, or related fields.

• Schedule flexibility (evenings, weekends and holidays).

• Work Modality: Must be flexible to work on-site during training; transition to work-from-home afterward.

• Education: Minimum High School Diploma or equivalent certification required.

• Language: English B2 Spoken & Written (CEFR).

• Legal Documentation:

• NIT

• DPI

Join our team and be part of a dynamic environment where you can develop your technical expertise and provide exceptional support to clients!