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Real-State Advisor

Basic Information

Ref Number

Req_00156383

Primary Location

GT - Guatemala - Torre Pradera

Country

Guatemala

Description and Requirements


Key Responsibilities

  • Be the friendly voice for customers, offering warm and clear support for real estate questions over the phone.

  • Help clients with inquiries about property listings, valuations, or account details with patience and precision.

  • Sync up with your team to handle escalations and unique cases smoothly and efficiently.

  • Build trust with callers by listening closely and providing helpful answers tailored to their housing needs.

  • Spot trends in calls to suggest ways to make the customer journey even better.

  • Gather insights from conversations to improve how we support real estate clients.

  • Step up to tackle trickier questions when call volumes rise, keeping every interaction on track.

  • Work with supervisors to clear call backlogs and ensure fast, reliable service.

  • Check in with customers to make sure their property concerns are fully sorted out.

  • Team up with Support crews to fine-tune processes and enhance the real estate experience.



Requirements



  • Work Modality: Must be flexible to work on-site

  • Education: Minimum High School Diploma or equivalent certification required.

  • Language: English B1 Spoken & Written (CEFR).

  • Background Check: Must pass a local and international criminal record check (BGC).

  • Employment Verification: Required.

  • Legal Documentation:

    • Boleto de Ornato

    • NIT

    • DPI

Join our team and be part of a dynamic environment where you can develop your expertise in credit reporting and insurance support while providing exceptional service to clients!

Additional Job Description

At TELUS Digital, we’re proud to partner with a leading innovator in real estate technology, connecting people with their dream homes through cutting-edge solutions. As a Real-State Advisor, you’ll be the voice of this trusted network, providing customer care via phone to assist with property-related inquiries.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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