Skip to content

Logo Telus International

Medical Advisor

Basic Information

Ref Number

Req_00156373

Primary Location

GT - Guatemala - Torre Pradera

Państwo

Gwatemala

Description and Requirements

About the role

We are seeking a highly skilled and compassionate Medical Advisor to join our customer experience (CX) team environment. This role involves providing expert medical advice, addressing customer inquiries, and offering guidance on healthcare-related issues. The ideal candidate will possess strong clinical knowledge, excellent communication skills, and the ability to provide clear and reliable information to ensure optimal customer satisfaction. This position is perfect for individuals with a background in healthcare who are passionate about supporting customers and improving health outcomes in a fast-paced, service-driven environment.


Key Responsibilities

  • Provide expert medical guidance and support via inbound calls.

  • Address complex healthcare inquiries with clinical accuracy and empathy.

  • Process and resolve medical service and care option questions.

  • Ensure consistent handling of healthcare-related escalations.

  • Document and analyze patient interactions for service improvement.

  • Maintain updated knowledge of medical procedures and terminology.

  • Collaborate with teams to resolve complex medical cases.

  • Monitor and enhance customer care experiences.

  • Conduct systematic follow-ups on health-related concerns.

  • Contribute to the development of healthcare support resources.


Requirements

  • Experience: 1+ years of experience preferred in healthcare customer service or related fields.

  • Schedule flexibility (evenings, weekends and holidays).

  • Work Modality: Must be flexible to work on-site.

  • Education: Minimum High School Diploma or equivalent certification required.

  • Language: English B2 Spoken & Written (CEFR).

  • Legal Documentation:

    • NIT

    • DPI

Join our team and be part of a dynamic environment where you can develop your technical expertise and provide exceptional support to clients!

If you have any questions or comments about this open position, write to:

sourcing.recruitment@telusinternational.com

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Apply Now
× -