Basic Information

Ref Number

Req_00156373

Primary Location

GT - Guatemala - Torre Pradera

Country

Guatemala

Description and Requirements


  • Work Modality: Must be flexible to work on-site

  • Education: Minimum High School Diploma or equivalent certification required.

  • Language: English B1 Spoken & Written (CEFR) and French B1 Spoken & Written (CEFR).

  • Background Check: Must pass a local and international criminal record check (BGC).

  • Employment Verification: Required.

  • Legal Documentation:

    • Boleto de Ornato

    • NIT

    • DPI

Join our team and be part of a dynamic environment where you can develop your customer service expertise and provide exceptional support to clients!


Additional Job Description


At TELUS Digital, we’re proud to partner with a leading provider of smart home security solutions, delivering peace of mind to customers through innovative technology and reliable services. As a Home Security Expert, you’ll be the voice of this cutting-edge network, providing trilingual customer support (English and French) via phone to assist with security system inquiries. If you’re passionate about helping people and thrive in a multilingual environment.


EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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