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Hiring VNA Trainer

Basic Information

Ref Number

Req_00152644

Last day to apply

31-sie-2025

Primary Location

IN - Noida - Candor Building 5

Państwo

Indie

Job Type

Business Process Outsourcing

Work Style

On Site

Description and Requirements

  • Deliver voice and accent training for new hires and existing employees supporting international processes.
  • Conduct assessments and provide actionable feedback to improve language, pronunciation, and accent.
  • Develop and update training modules tailored to international customer service standards.
  • Perform regular communication audits and provide floor support/coaching based on training needs.
  • Work closely with operations, quality, and L&D teams to identify communication-related gaps and address them through structured interventions.
  • Conduct refresher and upskilling sessions to maintain high communication standards.
  • Candidate Requirements:
  • 1–3 years of experience as a Voice & Accent Trainer in an International BPO (mandatory).

Additional Job Description

Hiring for VNA Trainer at Noida Location

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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