Key Responsibilities

• Serve as the main point of contact for customers, offering expert guidance and support.

• Maintain a high level of communication with peers to ensure consistency in how escalations are handled.

• Develop and maintain strong relationships with customers, understanding their business needs and objectives.

• Monitor customer health proactively, identifying opportunities for engagement and upselling additional features or services.

• Collect and analyze customer feedback to contribute to product development and improvement initiatives.

• Pivot to assisting queues with more complex request types and other queues when priority queues are empty, or as needed.

• Work closely with the management team and be a resource for backlog monitoring, management and recovery.

• Conduct regular check-ins and business reviews with customers to ensure they are achieving their goals.

• Collaborate with Sales, Product, and Support teams to address customer needs and feedback.

• Participate in the further development of this pioneer role in our vertical.

Requirements

• Work Modality: Must be flexible to work on-site

• Education: Minimum High School Diploma or equivalent certification required

• English Level: B2 Spoken & Written

• Background Check: Must pass a local and international criminal record check (BGC)

• Employment Verification: Required

• Legal Documentation:

• Boleto de Ornato

• NIT

• DPI

Join our team and be part of a dynamic environment where you can develop your financial expertise and provide exceptional service to clients!