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Program Details
Location: Torre Pradera West
Hours of Operation: 5:00 AM - 10:00 PM
Schedule: Two days off (one weekday and one weekend day)
Training: 3 - 6 Weeks
General Description
We are seeking a motivated and results-driven Energy Sales Solutions Specialist to join our customer experience (CX) team. This role is based within a fast-paced BPO/call center environment, providing front-line sales support to clients in the energy sector. The successful candidate will be responsible for identifying customer needs, recommending suitable energy solutions, and driving sales performance while ensuring a positive customer experience. This position is ideal for individuals with strong interpersonal skills, a passion for consultative selling, and the ability to thrive in a target-driven setting.
Key Responsibilities
Serve as the main point of contact for customers, offering expert guidance and support.
Maintain a high level of communication with peers to ensure consistency in how escalations are handled.
Develop and maintain strong relationships with customers, understanding their business needs and objectives.
Monitor customer engagement proactively, identifying opportunities for retention and upselling additional features or services.
Collect and analyze customer feedback to contribute to product development and improvement initiatives.
Pivot to assisting queues with more complex request types and other queues when priority queues are empty, or as needed.
Work closely with the management team and be a resource for backlog monitoring, management and recovery.
Conduct regular check-ins and business reviews with customers to ensure they are achieving their goals.
Collaborate with Sales, Product, and Support teams to address customer needs and feedback.
Participate in the further development of this pioneer role in our vertical.
Requirements
Work Modality: Must be flexible to work on-site
Education: Minimum High School Diploma or equivalent certification required
English Level: B2 Spoken & Written
Background Check: Must pass a local and international criminal record check (BGC)
Employment Verification: Required
Legal Documentation:
Boleto de Ornato
NIT
DPI
Join our team and be part of a dynamic environment where you can develop your financial expertise and provide exceptional service to clients!
Description supplémentaire du poste
We are seeking a motivated and results-driven Energy Sales Solutions Specialist to join our customer experience (CX) team. This role is based within a fast-paced BPO/call center environment, providing front-line sales support to clients in the energy sector. The successful candidate will be responsible for identifying customer needs, recommending suitable energy solutions, and driving sales performance while ensuring a positive customer experience. This position is ideal for individuals with strong interpersonal skills, a passion for consultative selling, and the ability to thrive in a target-driven setting.
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