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Energy Sales Solutions Specialist

Basic Information

Ref Number

Req_00151034

Primary Location

GT - Guatemala - Torre Pradera

Country

Guatemala

Job Type

Business Process Outsourcing

Description and Requirements

Key Responsibilities

  • Serve as the main point of contact for customers, offering expert guidance and support.

  • Maintain a high level of communication with peers to ensure consistency in how escalations are handled.

  • Develop and maintain strong relationships with customers, understanding their business needs and objectives.

  • Monitor customer health proactively, identifying opportunities for engagement and upselling additional features or services.

  • Collect and analyze customer feedback to contribute to product development and improvement initiatives.

  • Pivot to assisting queues with more complex request types and other queues when priority queues are empty, or as needed.

  • Work closely with the management team and be a resource for backlog monitoring, management and recovery.

  • Conduct regular check-ins and business reviews with customers to ensure they are achieving their goals.

  • Collaborate with Sales, Product, and Support teams to address customer needs and feedback.

  • Participate in the further development of this pioneer role in our vertical.

Requirements


  • Work Modality: Must be flexible to work on-site

  • Education: Minimum High School Diploma or equivalent certification required

  • English Level: B2 Spoken & Written

  • Background Check: Must pass a local and international criminal record check (BGC)

  • Employment Verification: Required

  • Legal Documentation:

    • Boleto de Ornato

    • NIT

    • DPI

Join our team and be part of a dynamic environment where you can develop your financial expertise and provide exceptional service to clients!

Additional Job Description


The Energy Solutions Specialist is committed to innovation and trustworthiness. Their primary goal is to deliver cost-efficient solutions that prioritize customer satisfaction. They identify and address client inquiries by providing exceptional support, guidance, and strategic solutions. This role involves proactive customer engagement to enhance satisfaction and retention, serving as the primary point of contact for customer needs and feedback
Language Reference
English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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