Skip to content

Logo Telus International

Tech Customer Specialist

Basic Information

Ref Number

Req_00156379

Primary Location

GT - Guatemala - Torre Pradera

Country

Guatemala

Description and Requirements

About the role

We are looking for a tech-savvy and customer-focused Tech Customer Specialist to join our customer experience (CX) team environment. In this role, you will provide technical support, troubleshoot issues, and assist customers with technology-related inquiries, ensuring quick and effective solutions. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for helping customers resolve technical challenges in a fast-paced setting. This position is perfect for individuals who are knowledgeable in technology and enjoy delivering exceptional service.


Key Responsibilities

  • Deliver expert technical support and troubleshooting via phone.

  • Guide customers through device configurations and system functionalities.

  • Resolve complex account management and service feature inquiries.

  • Collaborate with team members to handle technical escalations effectively.

  • Analyze customer interactions to identify common technical issues.

  • Document and share insights for service and product improvements.

  • Maintain service excellence during high-volume periods.

  • Implement technical solutions following established protocols.

  • Monitor and report recurring system issues.

  • Contribute to the development of technical support procedures.


Requirements

  • Experience: 1+ years of experience preferred in technical support or related field.

  • Schedule flexibility (evenings, weekends and holidays).

  • Work Modality: Must be flexible to work on-site.

  • Education: Minimum High School Diploma or equivalent certification required.

  • Language: English B2 Spoken & Written (CEFR).

  • Legal Documentation:

    • NIT

    • DPI

Join our team and develop your expertise in technical support while providing exceptional service to our technology clients!

If you have any questions or comments about this open position, write to:

sourcing.recruitment@telusinternational.com

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Apply Now
× -