Program Details

• Location: Torre Pradera 

• Schedule: Two days off 

• Training: 3 - 6 Weeks

General Description

We are looking for a dedicated and knowledgeable Health Provider to join our customer experience team in a BPO/call center environment. In this role, you will assist customers by providing accurate information, addressing healthcare-related inquiries, and offering guidance on health services and options. The ideal candidate will possess strong communication skills, a solid understanding of healthcare services, and the ability to provide empathetic support in a fast-paced environment. This position plays a crucial role in ensuring that customers receive the care and information they need to make informed healthcare decisions.

Key Responsibilities

• Act as the go-to resource for customers, delivering clear and compassionate answers to health plan questions over the phone.

• Guide clients through benefits enrollment, claims processing, and provider options with patience and precision.

• Coordinate with team members to streamline responses and tackle tricky cases effectively.

• Build rapport with callers by listening actively and addressing their unique healthcare priorities.

• Keep an eye on call trends to spot ways to boost customer confidence and plan satisfaction.

• Gather insights from customer conversations to suggest enhancements to health benefit support.

• Step in to handle urgent or detailed inquiries when call volumes shift, ensuring no one’s left waiting.

Requirements

• Work Modality: Must be flexible to work on-site

• Education: Minimum High School Diploma or equivalent certification required.

• Language: English B2 Spoken & Written (CEFR).

• Background Check: Must pass a local and international criminal record check (BGC).

• Employment Verification: Required.

• Legal Documentation:

• Boleto de Ornato

• NIT

• DPI

Join our team and be part of a dynamic environment where you can develop your healthcare expertise and provide exceptional support to clients!