Key Responsibilities

• Act as the primary voice for customers, providing friendly and knowledgeable support for tech product inquiries over the phone.

• Assist clients with questions about device usage, account management, or service features with clarity and care.

• Team up with colleagues to ensure smooth handling of escalations and unique customer scenarios.

• Connect with callers by understanding their needs and offering personalized solutions to enhance their experience.

• Track call patterns to pinpoint opportunities for improving customer trust and product satisfaction.

• Capture customer input during conversations to share actionable ideas for service enhancements.

• Jump in to support high-priority or intricate inquiries when call demands shift, keeping service seamless.

Requirements

• Work Modality: Must be flexible to work on-site

• Education: Minimum High School Diploma or equivalent certification required.

• English Level: B2 Spoken & Written (CEFR).

• Background Check: Must pass a local and international criminal record check (BGC).

• Employment Verification: Required.

• Legal Documentation:

• Boleto de Ornato

• NIT

• DPI

Join our team and be part of a dynamic environment where you can develop your financial expertise and provide exceptional service to clients!