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Process Champion ( Health and Welfare)

Basic Information

Ref Number

Req_00131484

Last day to apply

03-cze-2024

Primary Location

IN - Noida - Candor Building 6

Państwo

Indie

Job Type

Support Positions

Work Style

Hybrid

Description and Requirements

Job Location - Gurgaon/Hybrid.
Shifts - US Shifts.

Grade: MS3 (C2)

Profile: Senior Benefit Operations Analyst

Job Description:

Summary
Reporting to the Team Manager, the Process Champions - Operations in Health/Wealth Administration team is responsible for -

Responsibilities

• Processing and Quality checking.
• Process reporting and training.
• Queue Allocation & Management.
• Update SOPs and other process documents.
• Ensuring compliance of all internal policies.
• Process improvement.
• Providing timely updates to Assistant Manager and onshore counterparts

Additional Job Description


We are Hiring Process Champions, for Heath and Benefits vertical. Candidates with 3-6 years of experience in the domain can apply. 
Hands on proficiency in US Health & Welfare Domain with minimum 3 years experience/exposure handling HRIS, Payroll, Premium, Open Enrollment/Annual Enrollment, In depth knowledge of COBRA, HIPAA, FSA, HSA/HRA etc.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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