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GCP Support Specialist

Basic Information

Ref Number

Req_00152216

Primary Location

SV - Antiguo Cuscatlan - Las Cascadas

Państwo

Salwador

Description and Requirements

About the Role

TELUS Digital is looking for a Cloud Support Engineer to provide technical support for one of the world's top cloud computing providers, specifically focusing on its cloud products and services.

As part of a global 24x7 support organization, you will assist customers by troubleshooting and resolving cloud-related issues across various platforms. The ideal candidate has a strong understanding of cloud infrastructure and platform concepts, along with excellent customer service skills.

Responsibilities

  • Provide technical support for cloud-based products and services

  • Troubleshoot networking, storage, and infrastructure issues

  • Analyze product logs to identify root causes of technical problems

  • Assist customers with DevOps practices such as CI/CD

  • Utilize cloud monitoring tools to detect and resolve system issues

  • Offer excellent customer service while managing technical cases

  • Collaborate with internal teams to escalate complex issues

Requirements

  • Understanding of Linux & Windows server administration

  • Knowledge of networking (NAT, DNS, firewalls, routing, load balancing, etc.)

  • Familiarity with cloud storage concepts, including object storage, data lakes, and database storage

  • Experience with network troubleshooting tools (ping, netstat, traceroute, dig, etc.)

  • Notion of DevOps practices (CI/CD pipelines)

  • Ability to analyze product logs for troubleshooting

  • Strong problem-solving and research skills

  • Excellent customer service skills

  • Immediate availability

Preferred Qualifications

  • Bachelor’s degree in Computer Science, Information Systems, or equivalent work experience

  • Familiarity with Google Cloud Platform (GCP), VPNs, and Virtual Private Clouds

  • Experience with cloud storage services (Amazon S3, Azure Blob Storage, Google Cloud Storage)

  • Basic Bash scripting skills

  • Understanding of web and mail protocols (HTTP, TLS, SMTP, etc.)

  • Familiarity with API technologies (OAuth, HTTP RPCs, REST)

  • Basic knowledge of programming languages (Python, Java, or similar)

  • Relevant Certifications (Preferred):

    • Google Associate Cloud Engineer

    • Google Professional Cloud Architect

    • Google Professional Cloud Network Engineer

    • AWS Certified Advanced Networking

    • AWS Certified Solutions Architect

    • Azure Solutions Architect

    • Cisco Certified Network Associate (CCNA)


What’s in it for you:

  • Private medical and life insurance from day one.

  • Employee Stock Purchase Plan ESPP

  • Budget for professional growth (certifications)

  • Schedule flexibility.

  • Extra bonus based on performance.

Additional Job Description

TELUS Digital is looking for a Cloud Support Engineer to provide technical support for one of the world's top cloud computing providers, specifically focusing on its cloud products and services.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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