Basic Information

Ref Number

Req_00158466

Last day to apply

13-maj-2025

Primary Location

GT - Guatemala - Pradera West

Additional Locations

SV - Santa Tecla - Plaza Merliot

Państwo

Gwatemala

Job Type

Support Positions

Work Style

Remote, Hybrid

Description and Requirements

What is this role?

As a French Training Coordination Specialist (Learning Coordinator) you organize, schedule, and report on all training activities within the organization (mandatory training programs).  You contribute to the definition and oversee the execution of the training budget, support procurement activities related to training vendors, and manage vendor relations to execute training courses. You regularly meet with the client to align, plan, and execute your tasks successfully.



Main Responsibilities

  • Track the progress and report on the completion rates to ensure compliance with mandatory courses
  • Manage Gmail Shared Inbox
  • Coordinate the deployment of company-wide mandatory training programs, ensuring they are delivered effectively and efficiently to all employees.
  • Assist in the tracking and reporting of training progress, completion rates, and compliance with mandatory course requirements.
  • Play a collaborative role in the budgeting process for the Global Learning organization, including cost analysis and financial planning.
  • Participate in vendor selection and relationship management, ensuring that services and products align with the company’s educational needs and standards.
  • Support procurement processes, including the requisition of materials and services, while adhering to company policies and budget constraints.
  • Contribute to the evaluation of training effectiveness, gathering feedback, and implementing adjustments to optimize learning outcomes.
  • Liaise with internal stakeholders to integrate training initiatives with other professional development and organizational goals.
  • Maintain up-to-date knowledge of learning trends and best practices, suggesting innovations and improvements to enhance the learning experience.
  • Coordinate the logistics to roll out mandatory training programs (define target audiences, send invitations, send training materials, etc)

Communication/stakeholder relations

  • Skilled at navigating team dynamics while also capable of independent/self-driven work.
  • Ability to present during meetings and flex the communication style based on current needs (stakeholder, project, team, business, etc).
  • Ability to communicate daily and negotiate with stakeholders to manage expectations and deliver on agreed-upon timelines.
  • Strong written communication skills with the ability to develop job aids, document business rules, etc.
  • Create and/or implement methodologies to standardize work
  • Attend weekly calls to provide updates and check projects' progress with the Stakeholders
  • Planning and time management to ensure timely delivery of tasks and exceed quality expectations from Stakeholders
  • Maintain confidentiality and build effective relationships with other internal departments

 

Skills

  • Strong attention to detail and organizational skills
  • Troubleshooting and coordination skills
  • Customer service and problem-solving skills
  • Strong sense of teamwork culture
  • Ability to work under pressure
  • Ability to prioritize workload and time management
  • Schedule flexibility - Required

Knowledge

  • B2 English written and verbal - Required
  • French level: B2-C1 - Required
  • Google Workspace Basic Knowledge - Required
  • Knowledge of data visualization, including principles, methods, types, and applications, for example, texture and color mapping, data representation, graphs, word clouds - Required
  • Experience managing LMS systems is a plus
  • Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Strong interpersonal skills and the ability to work effectively in a team environment.
  • Flexibility and adaptability to handle changing priorities and work on multiple projects simultaneously.

Studies and Experience

  • 1-2 years of experience in Client/Stakeholder management - Required
  • A passion for organization and attention to detail
  • 1+ years of experience in an administrative or coordination role, preferably within a learning and development context - Desirable
  • University student in Education, Human Resources, Business Administration, or a related field

Additional Job Description

Organize and report on mandatory training activities, manage the training budget and vendor relations, and meets with clients to ensure successful execution of tasks.
Language Reference
French

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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