About TELUS Digital

TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central America, and Europe, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS Digital partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusdigital.com

Position Overview:

As an Enterprise Architect specializing in Customer Experience (CX) and Employee Experience (EX) solutions, you will play a pivotal role in our Strategic Sales team. In this customer-facing position, you will be responsible for crafting tailored CX and EX solutions that align with the unique needs of prospective clients across various service offerings, technologies, and platforms. By collaborating closely with Product and Services owners, you will develop innovative solutions that enhance both customer and employee experiences, ultimately driving successful sales outcomes.

Key Responsibilities:

1. Solution Development and Strategy:

• Lead the creation of customized architectural solutions that integrate CX and EX technologies for prospective clients.

• Understand client needs through direct engagement, translating their requirements into actionable solutions that leverage our CX and EX service offerings.

2. Client Engagement and Relationship Building:

• Act as a trusted advisor to client teams, establishing strong relationships through insightful discussions and presentations.

• Participate in client meetings and workshops to demonstrate the value of our solutions and address any technical inquiries.

3. Collaborative Solutioning:

• Collaborate with internal Product and Services teams to design comprehensive CX and EX solutions that meet client specifications and business objectives.

• Foster teamwork among various departments to ensure alignment and synergy in delivering optimal client experiences.

4. Sales Support:

• Engage in competitive processes, providing technical expertise and insights that strengthen our positioning in the market.

• Support sales discussions with data-driven recommendations, demonstrating how our CX and EX solutions can meet client challenges.

5. Innovation and Market Awareness:

• Stay informed about industry trends and emerging CX and EX technologies to identify new opportunities that can enhance our service offerings.

•  Recommend innovative approaches that could differentiate our solutions in a competitive landscape.

6. Presentation and Communication:

• Prepare and deliver compelling presentations that showcase our capabilities and architectural solutions to prospective clients.

• Clearly articulate complex concepts in a way that is accessible to non-technical stakeholders.

Skills:

• Experience working with enterprise digital customer engagement and/or Martech platforms such as Pega, Adobe, Braze, Salesforce"

• Understanding of cloud platforms (AWS, Azure, Google Cloud) and experience with hybrid cloud architectures.

• Familiarity with DevOps practices and advanced GenAI/AI/automation frameworks.

• Knowledge of microservices, containerization, and serverless architectures.

• Strong analytical and problem-solving abilities, with a customer-centric mindset.

• Excellent communication and interpersonal skills, with the ability to engage effectively with diverse audiences on technical topics.

Qualifications:

• Education: Bachelor’s or Master’s degree in Computer Science, Information

• Technology, or a related field. Relevant certifications such as TOGAF, AWS
  Certified Solutions Architect, or similar are advantageous.

Location: Remote - US

Pay:

The base compensation range for this position is $116,800 - $146,000 USD annually commensurate with experience. Actual compensation within that range will be dependent upon the individual's skills, experience, qualifications, and applicable laws.

TELUS Values

TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first

• We embrace change and innovate courageously

• We grow together through spirited teamwork

At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.