***Applicants should be available and willing to work on-site and/or from home depending on business needs.***

DialogFlow Developer Support - EL Salvador & Guatemala

Position overview

We are seeking a talented Dialogflow developer to join our team and help us   build conversational AI solutions for our clients. As a Dialogflow developer, you will be responsible for designing, developing, and deploying chatbots and virtual agents using Google's Dialogflow platform. You will collaborate with cross-functional teams including designers, product managers, and other developers to deliver high-quality conversational experiences.

Key responsibilities:

• Design and implement conversational AI solutions using Dialogflow.

• Develop chatbots and virtual agents that understand natural language input and provide relevant responses.

• Integrate Dialogflow with various backend systems and APIs to retrieve and process data.

• Optimize chatbot performance and user experience through iterative testing and refinement.

• Collaborate with stakeholders to gather requirements and define use cases for conversational AI applications.

• Stay up-to-date with the latest advancements in conversational AI technologies and recommend best practices for implementation.

Requirements & Core competencies:

• Schedule flexibility 

• Availability to work on site 

• Giving support

• Focusing on customers

• Embracing technology

• Managing self-development

Functional competencies:

• Experience with other conversational AI platforms such as Amazon Lex, Microsoft Bot Framework, or IBM Watson.

• DFCX

• Knowledge of machine learning algorithms and techniques for improving chatbot performance.

• Familiarity with cloud computing platforms such as Google Cloud Platform or AWS.

• JIRA

• Data flow

• SAFe agile

• Genesys

• Bachelor's degree in Computer Science, Engineering, or related field.

• Experience integrating chatbots with backend systems using APIs.

Qualifications:

• Proficiency in programming languages such as JavaScript, Python, or Java.

• Strong understanding of natural language processing (NLP) concepts and techniques.

• Experience integrating chatbots with backend systems using APIs.

• Excellent problem-solving skills and attention to detail.

• Ability to work independently and collaboratively in a fast-paced environment.

• Good communication skills and the ability to effectively communicate technical concepts to non-technical stakeholders.

• Performs Testing, creating test scripts and post man experience 

• Process mapping and design

Equal Opportunity Employer 

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.