Basic Information
Ref Number
Last day to apply
Primary Location
Państwo
Job Type
Work Style
Description and Requirements
Key Responsibilities:
- Handle a high volume of inbound calls, chats and emails with professionalism and efficiency.
Requirements:
- Minimum 6 months to 1 year of experience in a customer support role, preferably in the Fintech or related industry.
- Adaptability: Staying updated on rapidly changing cryptocurrency trends, regulations, and technologies
- Technical Knowledge: Understanding blockchain technology, cryptocurrencies, wallets, exchanges, and common issues users face
- Multi-Channel Communication: Proficiency in various communication channels (phone, chat, email) to assist customers effectively
- Customer Service Skills: Strong communication skills, empathy, and the ability to handle inquiries and complaints professionally
Salary and Benefits:
- Competitive basic salary of R9,000 per month.
- Comprehensive benefits package, including medical insurance, funeral cover, and group life cover.
Assessment Process:
Candidates will undergo a stringent assessment process to evaluate their customer service and email/chat skills. We’re looking for individuals who excel in providing accurate and effective customer support.
Additional Job Description
Role Overview:
In this pivotal role, you will assist customers with enquiries and concerns related to our Fintech, Cryptocurrency exchanges and services. Your expertise will ensure that every interaction is seamless and leaves customers feeling valued.
Language Reference |
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English |
EEO Statement