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Customer Support Specialist

Allgemeine Angaben

Ref Number

Req_00119108

Bewerbungsfrist

18-Okt-2024

Standort

ZA - Cape Town - Woodstock

Land

Südafrika

Job Kategorien

Business Process Outsourcing

Work Style

On Site

Jobbeschreibung

Key Responsibilities:

  • Handle a high volume of inbound calls, chats and emails with professionalism and efficiency.

In this role, you'll provide exceptional service by actively listening to customer needs and offering tailored solutions. Collaborating with team members is essential to ensure we consistently meet and exceed our service goals. Maintaining accurate records of customer interactions in our call center database will be crucial for delivering seamless service. Building and nurturing strong relationships with customers is key, and going the extra mile to meet their needs will be a priority. You'll accurately identify customer concerns, clarify their questions, and provide thoughtful, well-researched responses to ensure a positive experience.

Requirements:

  • Minimum 6 months to 1 year of experience in a customer support role, preferably in the Fintech or related industry.
  • Adaptability: Staying updated on rapidly changing cryptocurrency trends, regulations, and technologies
  • Technical Knowledge: Understanding blockchain technology, cryptocurrencies, wallets, exchanges, and common issues users face
  • Multi-Channel Communication: Proficiency in various communication channels (phone, chat, email) to assist customers effectively
  • Customer Service Skills: Strong communication skills, empathy, and the ability to handle inquiries and complaints professionally
Flexibility to work within our 24/7 contact center, covering a UK campaign. Resilient and confident in addressing customer concerns and complaints. Advanced computer literacy to navigate various systems and tools efficiently. Exceptional written and verbal communication skills with a focus on high accuracy in responses.

Salary and Benefits:

  • Competitive basic salary of R9,000 per month.
  • Comprehensive benefits package, including medical insurance, funeral cover, and group life cover.

Assessment Process:

Candidates will undergo a stringent assessment process to evaluate their customer service and email/chat skills. We’re looking for individuals who excel in providing accurate and effective customer support.

Zusätzliche Stellenbeschreibung

Role Overview:

In this pivotal role, you will assist customers with enquiries and concerns related to our Fintech, Cryptocurrency exchanges and services. Your expertise will ensure that every interaction is seamless and leaves customers feeling valued.


Sprache
English

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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