AI DS, Quality Reviewer - Guatemala and El Salvador

The role will involve working closely with Quality Controllers to assess the performance of a large multi-lingual community and to individually review contributors’ work based on a set of standards and guidance.  The successful candidate will work with a large community and this role requires candidates with excellent attention to detail and a high level of communication skills, both verbal and written, in English. 

Responsibilities:

• Collaborate with Quality Controllers to evaluate community performance and adherence to guidelines.

• Measure adherence of resources to strict sets of guidelines and determine any potential quality issues.

• Careful input of data for trend analysis and follow-up.

• Conduct root cause analysis of performance issues of individual resources on an ongoing basis.

• Continuously self-review and remain up-to-date on all guidelines and instructions available.

• Develop reports and trends to be shared for action. 

• Support the team of Quality Controllers. 

• This role may evolve and change based on business requirements.

Key Skills

• Strong interest in and knowledge of the internet and social media platforms.
• Exceptional research skills, with the ability to interpret complex guidelines and apply them to user behaviors.
• Keen attention to detail, with a focus on accuracy in data handling and analysis.
• Demonstrated data analysis skills, with the ability to identify and interpret trends.
• Additional language proficiency is desirable.
   

Requirements

• Bachelor’s degree in Business or a related field.

• Proficiency in Office Suite or GSuite.

• Strong familiarity with internet-based technologies and online research.

• Excellent verbal, written, and listening communication skills in English.

• Strong time management and organizational skills with the ability to adapt to shifting priorities.

**At TELUS Digital, we are proud to be an equal-opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment , including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.