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Network Administrator - Senior | Ortigas Site

Informations de base

Ref Number

Req_00140879

Dernier jour pour postuler

31-oct-2024

Site principal

PH - Manila - Discovery

Pays

Philippines

Types d'emploi

Support Positions

Work Style

Hybrid

Description et exigences

Position Overview:


As a Network Administrator, you focus on the ongoing management and maintenance of the existing network infrastructure. You monitor network performance, troubleshoot connectivity issues, and implement security measures to protect the network.

Description supplémentaire du poste

Key responsibilities:

  • Plan and design network configurations, including LANs, WANs, and cloud based networks (high complexity tasks)
  • Perform peer review for “method of procedure” and enforce standardization and policies
  • Diagnose and resolve network-related issues ( P1-P2 incident tickets) and higher complexity escalations from other Network Administrators and technology stack resources
  • Document and implement complex normal changes and emergency changes
  • Act as a third point of contact to provide technical expertise and support related to network infrastructure to other technology stack teams
  • Support global security audits reviewing collected evidence and participating in auditor interviews

Functional Competencies:

  • Expert knowledge of network protocols, routing and switching
  • Expertise with network monitoring and troubleshooting tools
  • Strong knowledge of network security, backup & recovery principles and best practices
  • Expert troubleshooting and problem solving skills

Qualifications:

  • Bachelor in Systems, Computer Science or equivalent
  • 3-5 years of a network administrator or equivalent IT operations environment
  • Can work on-site setup at the TELUS Araneta/Ortigas site on a shifting schedule.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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