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Home Security Expert

Informations de base

Ref Number

Req_00156372

Site principal

GT - Guatemala - Torre Pradera

Pays

Guatemala

Description et exigences

About the role

We are looking for a dedicated and knowledgeable Home Security Expert to join our customer experience (CX) team environment. In this role, you will be responsible for assisting customers with home security solutions, addressing inquiries, troubleshooting technical issues, and providing guidance on the best products and services to meet their security needs. The ideal candidate will have strong communication skills, a deep understanding of home security systems, and the ability to deliver exceptional service in a fast-paced environment. Fluency in French is mandatory for this position, as the role requires interacting with French-speaking customers.


Key Responsibilities

  • Provide expert guidance on home security systems in English and French.

  • Troubleshoot technical issues and resolve equipment-related concerns.

  • Handle complex security system inquiries and monitoring questions.

  • Ensure consistent resolution of security-related escalations.

  • Document and analyze customer interactions for service improvement.

  • Maintain updated knowledge of security products and features.

  • Collaborate with technical teams to resolve complex system issues.

  • Monitor and enhance customer security experiences.

  • Conduct systematic follow-ups on equipment and monitoring concerns.

  • Contribute to the development of security support resources.


Requirements

  • Experience: 1+ years of experience preferred in security systems, technical support, or related fields.

  • Schedule flexibility (evenings, weekends and holidays).

  • Work Modality: Must be flexible to work on-site.

  • Education: Minimum High School Diploma or equivalent certification required.

  • Language Requirements: English B2 Spoken & Written (CEFR) & French B1 Spoken & Written (CEFR).

  • Legal Documentation:

    • NIT

    • DPI

Join our team and be part of a dynamic environment where you can develop your technical expertise and provide exceptional support to clients!

If you have any questions or comments about this open position, write to:

sourcing.recruitment@telusinternational.com
Langues
French

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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