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Description et exigences
We are seeking for awesome Customer Experience Ambassadors to provide exceptional in-App support to our user community. Working with a top-notch team, you’ll be at the forefront of creating amazing customer experiences for a technology organization innovating in the urban micro-mobility space.
What you need to have:
- Fluency in Italian and English, with appropriate market language knowledge (C1 level)
- Availability for a full-time position, in shifts covering 24/7 schedule
- Availability to work from home
- Strong writing and communication skills
- Ability to troubleshoot and solve problems creatively and efficiently
- Proven ability to be a positive contributor in a team environment
- Able to flourish in an ambiguous, high growth tech environment where change is constant
- Customer oriented: you have a passion for helping and empowering others
- Technology enthusiast: you are comfortable working across platforms and devices
What you will do:
- Support all user communities to resolve their inbound inquiries quickly and efficiently
- Manage inbound email and in-app messages support through our CRM tool
- Guide users’ interactions with the platform in accordance with community guidelines
- Educate and build loyalty among new users
- Ability to multitask and effective in time management
- Analyze and improve complex workflows to operate more effectively
- Detect and suggest areas for improvement in all areas of your role
- Working collaboratively with peers globally to streamline processes
- Review and analyze documents submitted by platform users
- Ensure that documents meet client expectations for approval
We offer:
- Stable job - permanent labor contracts
- Above average fixed salary, performance bonuses
- Monthly meal tickets
- Night shift hours extra-payment
- Gym subscription reimbursement, after trial period
- International career - paid training and international career opportunities
- Multilingual exposure - improve your spoken and written language skills
- Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
- Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
- Private medical subscription
- Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more
Description supplémentaire du poste
Langues |
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English |
Italian |
EEO Statement