We are seeking for awesome Customer Experience Ambassadors to provide exceptional in-App support to our user community. Working with a top-notch team, you’ll be at the forefront of creating amazing customer experiences for a technology organization innovating in the urban micro-mobility space.

What you need to have:

• Fluency in Italian and English, with appropriate market language knowledge (C1 level)
• Availability for a full-time position, in shifts covering 24/7 schedule
• Availability to work from home
• Strong writing and communication skills
• Ability to troubleshoot and solve problems creatively and efficiently
• Proven ability to be a positive contributor in a team environment
• Able to flourish in an ambiguous, high growth tech environment where change is constant
• Customer oriented: you have a passion for helping and empowering others
• Technology enthusiast: you are comfortable working across platforms and devices

What you will do:

• Support all user communities to resolve their inbound inquiries quickly and efficiently
• Manage inbound email and in-app messages support through our CRM tool
• Guide users’ interactions with the platform in accordance with community guidelines
• Educate and build loyalty among new users
• Ability to multitask and effective in time management
• Analyze and improve complex workflows to operate more effectively
• Detect and suggest areas for improvement in all areas of your role
• Working collaboratively with peers globally to streamline processes
• Review and analyze documents submitted by platform users
• Ensure that documents meet client expectations for approval

We offer:

• Stable job - permanent labor contracts
• Above average fixed salary, performance bonuses
• Monthly meal tickets
• Night shift hours extra-payment
• Gym subscription reimbursement, after trial period
• International career - paid training and international career opportunities
• Multilingual exposure - improve your spoken and written language skills
• Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
• Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
• Private medical subscription
• Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more