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Job Summary:
We are looking for an Airline Operations Support Specialist to provide exceptional customer service for a leading airline. In this role, you will assist passengers with inquiries, reservations, flight changes, and general support, ensuring a seamless travel experience. The ideal candidate is customer-focused, detail-oriented, and able to thrive in a fast-paced environment.
Key Responsibilities:
Provide customer support via phone, email, and chat regarding flight reservations, cancellations, baggage policies, and general inquiries.
Assist passengers with rebooking, refunds, and travel disruptions while ensuring a positive customer experience.
Coordinate with internal teams, airport staff, and airline representatives to resolve passenger concerns efficiently.
Maintain accurate records of customer interactions and process necessary documentation as per airline policies.
Stay updated on airline policies, industry regulations, and travel restrictions to provide accurate information.
Handle escalations professionally, ensuring timely resolution and customer satisfaction.
Uphold safety, security, and service standards in accordance with airline regulations.
Requirements:
Education: High school diploma or equivalent
Experience: Previous experience in customer service, preferably in the airline or travel industry.
Skills:
Excellent verbal and written communication in English
Strong problem-solving and multitasking abilities.
Proficiency in airline reservation systems
Ability to remain calm under pressure and handle difficult situations with professionalism.
Other: Availability to work flexible shifts, including evenings, weekends, and holidays.
Benefits:
Competitive salary and benefits package.
Career growth opportunities in the airline industry.
Dynamic and inclusive work environment.
Employee travel perks and discounts.
If you have a passion for customer service and want to be part of a top team, we encourage you to apply today!
Description supplémentaire du poste
Langues |
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English |
Spanish |
EEO Statement