Job Summary:

We are looking for an Airline Operations Support Specialist to provide exceptional customer service for a leading airline. In this role, you will assist passengers with inquiries, reservations, flight changes, and general support, ensuring a seamless travel experience. The ideal candidate is customer-focused, detail-oriented, and able to thrive in a fast-paced environment.

Key Responsibilities:

• Provide customer support via phone, email, and chat regarding flight reservations, cancellations, baggage policies, and general inquiries.

• Assist passengers with rebooking, refunds, and travel disruptions while ensuring a positive customer experience.

• Coordinate with internal teams, airport staff, and airline representatives to resolve passenger concerns efficiently.

• Maintain accurate records of customer interactions and process necessary documentation as per airline policies.

• Stay updated on airline policies, industry regulations, and travel restrictions to provide accurate information.

• Handle escalations professionally, ensuring timely resolution and customer satisfaction.

• Uphold safety, security, and service standards in accordance with airline regulations.

Requirements:

• Education: High school diploma or equivalent 

• Experience: Previous experience in customer service, preferably in the airline or travel industry.

• Skills:

  • Excellent verbal and written communication in English

  • Strong problem-solving and multitasking abilities.

  • Proficiency in airline reservation systems

  • Ability to remain calm under pressure and handle difficult situations with professionalism.

• Other: Availability to work flexible shifts, including evenings, weekends, and holidays.

Benefits:

• Competitive salary and benefits package.

• Career growth opportunities in the airline industry.

• Dynamic and inclusive work environment.

• Employee travel perks and discounts.

If you have a passion for customer service and want to be part of a top team, we encourage you to apply today!