Základní informace
Referenční číslo
Req_00153303
Primární umístění
SV - Antiguo Cuscatlan - Las Cascadas
Země
Salvador
Styl práce
On Site
Popis a požadavky
Position Overview:
The Cloud Support Engineer is responsible for providing technical support to customers to the world’s top cloud computing provider, specifically for its cloud products and services. The ideal candidate will have a strong understanding of cloud Infrastructure and Platform concepts and understanding of cloud computing principles and provider’s offerings, as well as excellent customer service skills. The role will also require the ability to work closely with Product Engineers, SMEs and Managers as part of a global team. The Cloud Support Engineer at TELUS Digital El Salvador will provide technical assistance and support over multi-platform communications based on client requirements as part of a global 24x7 support organization.
Key responsibilities:
- Provide technical support to customers on Google Cloud SecOps (Detection & Response) solutions and products.
- Troubleshoot and resolve customer issues including the development and improvement of platforms.
- Provide guidance and recommendations to customers on how to best use Google SecOps platform.
- Work with other members of the support team to maintain our world-class quality and efficiency of TELUS Digital El Salvador support services.
- Stay up-to-date on the latest cloud networking launches, changes and deprecations of services and features.
Core Competencies:
- Managing self-development
- Embracing technology
- Focusing on customers
- Giving support
Functional competencies:
- Understanding of Linux and Windows systems and command line
- Knowledge of networking (NAT, DNS, firewalls, routing, load balancing, etc.)
- Understanding of Relational Database Management Systems (RDBMS) and SQL.
- Network troubleshooting tools (ping, netstat, traceroute/tracert/mtr,dig, route, package analyzer like TCPDump etc)
- Understanding and identify issues from reading product logs (Cloud logging and Cloud Monitoring)
- Resourcefulness and strong research/problem-solving skills
- Excellent customer service skills
- Decision Making and Troubleshooting
Qualifications:
- Bachelor in Computer Science or Information Systems degree, or equivalent work experience.
- Familiarity with Google Cloud Platform, VPN and Virtual Private Clouds. at least one cloud storage service (Amazon S3, Azure Blob Storage, or Google Cloud Storage).
- Familiarity with Chrome devtools, Postman, Curl, and Swagger
- Familiarity with at least one SIEM solution and one SOAR solution.
- Familiarity with Containerization
- Familiarity with web and mail protocols (HTTP, TLS, SMTP, etc.)
- Familiarity with modern API technologies (OAuth, HTTP RPCs, REST)
- Familiarity with programming languages, such as Python, Java, or similar
- Familiarity with distributed version control systems
- At least one relevant Certification: Cisco Certified Network Associate, Google Professional Cloud Network Engineer, Professional Cloud Architect, Associate Cloud Engineer, AWS Certified Advanced Networking, Professional Cloud Network Engineer or Azure Network Engineer Associate is strongly desired.
Další popis práce
Provide technical assistance and troubleshooting support for cloud-based services and infrastructure.
| Jazyková reference |
|---|
| English |
| Spanish |
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
