Key Responsibilities:

• Provide technical support for cloud-based applications, platforms, and infrastructure.

• Troubleshoot and resolve customer issues related to cloud deployment, networking, security, and performance.

• Assist customers with cloud service configurations, API integrations, and system optimizations.

• Guide customers through best practices for cloud security, scalability, and cost efficiency.

• Work closely with internal teams to escalate and resolve complex technical issues.

• Monitor system performance, identify issues, and suggest improvements.

• Maintain detailed documentation of customer interactions, troubleshooting steps, and resolutions.

• Stay up to date with the latest cloud computing trends, technologies, and best practices.

Requirements:

• Education: Bachelor’s degree in Computer Science, IT, Engineering, or related field (or equivalent experience).

• Experience: Previous experience in cloud support, IT helpdesk, system administration, or networking preferred.

• Languages: Fluency in English is required.

• Skills:

  • Strong understanding of cloud computing platforms (AWS, Azure, Google Cloud, etc.).

  • Experience with virtualization, networking, and security in cloud environments.

  • Proficiency in troubleshooting tools, system monitoring, and remote support applications.

  • Strong problem-solving skills with attention to detail.

  • Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.

  • Ability to work efficiently in a fast-paced, team-oriented environment.

• Other: Availability to work flexible shifts, including evenings, weekends, and holidays.

Benefits:

• Competitive salary and benefits package.

• Career growth opportunities in cloud computing and technical support.

• A dynamic and inclusive work environment.

• Professional training and certifications in cloud technologies.

If you are passionate about cloud computing and enjoy solving technical challenges, apply today and join our team!