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Project Lead (Infrastructure Services)

Basic Information

Ref Number

Req_00147407

Last day to apply

26-Nov-2024

Primary Location

IN - Noida 54 - NSEZ

Država

India

Job Type

Digital Solutions

Work Style

Hybrid, On Site

Description and Requirements

Accountable for successful project delivery, customer loyalty/retention and maintaining a high professionalism rating with Clients by: 

  • Taking ownership for Customer Relationship for their projects ensuring that you understand and deliver on the desired business outcomes 

  • Being in charge of Financial, Implementation, Change Request, Issue/Risk, Schedule and Communication management for each project

  • Preparing the Project Management Plan for the assigned projects. Responsible for overall project requirements.

  • Assessing and addressing technical risks. Ensure all issues are being managed and resolved in a timely manner.

  • Reviewing proposed modifications on project plans, including meeting with the concerned team to approve and implement beneficial changes.

  • Implementing and ensuring adoption of projects. governance framework implementation projects. scoping, planning and deployments of projects.

  • You will be supported, coached and mentored by the TELUS Client Program Management Office leadership, project management and support teams. 


What You'll Do:

This position will provide you with broad exposure to various groups and members of our leadership team. As such you must have the ability to quickly develop relationships across the organization while contributing to a collaborative work environment. 

In this role you'll get:

  • Visibility with TELUS’ senior leadership teams in support of our largest customers across Canada

  • Grow and evolve your project management skillset through our PMO industry-leading standards

  • The opportunity to work and collaborate with a passionate team driven by the desire to deliver best-in-class customer experience

  • Demonstrate your ability to mentor and provide leadership to resources supporting your projects

  • Exposure to the latest products and technologies that TELUS is building to support our customer’s evolving needs

  • Expand your knowledge by learning about our customer’s businesses across various industries

  • Own the customer delivery as a single point of contact by being accountable for the customer experience and profitability of your projects

  • The ability to influence and shape the Project Management best practices and strategy on the team

  • Support from TELUS implementation managers and the rest of the solution delivery teams 

Additional Job Description

  • A Technical degree in engineering and/or computer science

  • Minimum 7+ years of project management experience, with at least 5+ managing complex networking/infrastructure related projects 

  • PMP training or Certification

  • Exposure to IT enterprise environment is a must have

  • Demonstrated ability to deliver high quality results on time  

  • Strong time management, problem solving, negotiation and organization skills

  • Compelling Communication Skills: Clear, concise and influential in all aspects of communication to various audiences with emphasis on client communication and expectation management

  • Ability to create effective presentations for communicating analysis and recommendations

  • Strategic Mindset: Able to develop a strategic vision and correlating priorities to lead the team through delivery by applying current state knowledge to achieve future state objectives

  • Critical thinking, creative problem solving, thought leadership and focus on results

  • Decisive Nature: Ability to analyze data to make decisions and problem solve to align with the corporate strategic vision, paying attention to the details

  • Love of a Fast-Paced Environment Driving Innovation: Comfortable leading in a continuously changing, dynamic environment including digital innovation projects

  • Thrive on Ambiguity: Provide clarity to navigate and lead through areas of grey

  • Ability to proactively manage customer escalations and quickly seek out resolutions

  • Financial Management Skills: Ability to capture and track project financials, reporting on status and measuring overall profitability

  • People Leadership/Interpersonal Skills: Ability to leverage a leader/coach model to drive a high-performance team culture

  • Commitment to the community through volunteering and community involvement

  • Thorough Understanding of Information Technology procedures and best practices

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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