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WFM Business Trainer

Basic Information

Ref Number

Req_00152388

Primary Location

SV - Antiguo Cuscatlan - Las Cascadas

Additional Locations

GT - Quetzaltenango - Xela, GT - Guatemala - Torre Pradera, IN - Home Office - Chennai, PH - Manila - Discovery

Country

El Salvador

Job Type

Support Positions

Work Style

Remote

Description and Requirements

This position is available in the following countries: 
Central America: El Salvador and Guatemala
Southeast Asia: Philippines
South Asia: India
 

Work Modality: Fully Remote

Position overview

As a Business Learning Specialist you develop and deliver training programs related to Workforce Management processes, best practices and tools to optimize productivity, efficiency and performance.

Key responsibilities

  • Identify training needs, design and develop holistic learning programs and experiences (e-learning, virtual classroom, simulation-based learning) tailored to the needs of different roles 

  • Conduct engaging training sessions for new hires and ongoing development courses for existing staff, using a variety of instructional techniques to accommodate different learning styles

  • Assess the effectiveness of training sessions through feedback, quizzes and performance assessments, using results to make continuous improvements to ensure effectiveness and relevance

  • Provide reports and feedback to management on training outcomes, areas of improvement and recommendations for future training initiatives

  • Research emerging trends, technologies and best practices in Workforce Management to ensure relevance and effectiveness of training content and methodologies

Core competencies:

  • Giving support,

  • Focusing on customers

  • Embracing technology

  • Managing self-development



Functional competencies

  • Knowledge of adult learning and development principles and techniques

  • Expertise in needs analysis, design and development of training programs

  • Strong presentation and facilitation skills

  • General expertise in Workforce Management & systems/tools

Qualifications

  • 6+ years of work experience in developing and delivering training programs, preferably for Workforce Management - Mandatory

  • Bachelor’s degree in Education, Business Administration, Human Resources or a related field - Desirable

  • Certifications in training delivery, instructional design or a related field are a plus

  • Proficient in written and oral English - B2 Mandatory

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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