Your dream job is waiting for you!

Are you passionate about technology and the first person your friends and family call when they need help setting up a new TV or smartphone?

If you’re also communicative and enjoy helping others, we’ve got the perfect opportunity for you!

We’re looking for motivated individuals to join our team as

Customer Service Representative (100% Remote / Home Office)

What we offer:

• A fully remote position 

• Exciting and varied customer support tasks for a leading global technology brand

• Comprehensive, paid product training, detailed onboarding, and ongoing development programs

• Career growth opportunities within an international company

• A friendly, motivated, and supportive team environment

Your main tasks:

• Handling customer inquiries via phone

• Providing clear and helpful guidance on how to use modern electronic devices – e.g. smartphones and smart TVs

• Assisting with device setup, installation, and software updates

• Advising customers on device compatibility and feature options

• Creating and managing repair or service requests, and providing updates on warranty or repair status

What we expect:

• A passion for customer service – career changers are welcome!

• Strong communication skills and excellent command of the German language (spoken and written)

• Confident use of common PC and internet applications

• Independent, goal-oriented, and structured way of working

• Flexibility, reliability, and team spirit

• A friendly and professional demeanor

Equal Opportunity Employer

TELUS Digital is proud to be an equal opportunity employer, committed to creating a diverse and inclusive workplace.

All employment decisions, including hiring and promotion, are based on qualifications, skills, competence, and performance.

Applicants with special needs will be given preference in cases of equal qualification.