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Logo Telus International

Trilingual Medical Advisor

Základné informácie

Ref Number

Req_00156376

Primárna lokácia

GT - Guatemala - Torre Pradera

Krajina

Guatemala

Opis a požiadavky

About the role

We are seeking a highly skilled and compassionate Trilingual Medical Advisor to join our customer experience (CX) team environment. In this role, you will provide expert medical advice, address customer inquiries, and offer guidance on healthcare-related issues in English, Spanish, and French. The ideal candidate will have strong clinical knowledge, excellent communication skills in all three languages, and the ability to provide clear and reliable information to ensure optimal customer satisfaction. Fluency in French is mandatory for this position, as it requires direct communication with French-speaking customers in addition to English and Spanish.


Key Responsibilities

  • Provide expert medical guidance in English, Spanish, and French via inbound calls.

  • Deliver accurate information about medical services and care options in multiple languages.

  • Handle complex healthcare inquiries with clinical accuracy and cultural sensitivity.

  • Ensure consistent quality of medical support across all language channels.

  • Document and analyze multilingual customer interactions for service improvement.

  • Maintain updated knowledge of healthcare procedures and terminology in all languages.

  • Collaborate with cross-functional teams to resolve escalated medical cases.

  • Monitor and enhance customer care experiences across language barriers.

  • Contribute to the development of multilingual healthcare resources.

  • Manage priority medical inquiries while maintaining service excellence.


Requirements

  • Experience: 1+ years of experience preferred in healthcare customer service or related field.

  • Schedule flexibility (evenings, weekends and holidays).

  • Work Modality: Must be flexible to work on-site during training; transition to work-from-home afterward.

  • Education: Minimum High School Diploma or equivalent certification required.

  • Language Requirements: English B2 Spoken & Written (CEFR) & French B1 Spoken & Written (CEFR).

  • Legal Documentation:

    • NIT

    • DPI

Join our team and be part of a dynamic environment where you can develop your technical expertise and provide exceptional support to clients!

If you have any questions or comments about this open position, write to:

sourcing.recruitment@telusinternational.com
Jazykové schopnosti
French

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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