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Trilingual Medical Advisor

Basic Information

Ref Number

Req_00156376

Primary Location

GT - Guatemala - Torre Pradera

Country

Guatemala

Description and Requirements

Key Responsibilities

  • Serve as the main point of contact for customers, offering expert guidance on health and wellness inquiries via inbound calls in English and French.

  • Address and resolve customer questions about medical services, care options, or account details with accuracy and empathy.

  • Maintain a high level of communication with peers to ensure consistency in handling escalations and complex cases across languages.

  • Develop and maintain strong relationships with customers, understanding their health needs and concerns in their preferred language.

  • Monitor customer interactions proactively, identifying opportunities to enhance their care experience.

  • Collect and analyze customer feedback to contribute to improvements in health service processes.

  • Pivot to assisting queues with more complex medical inquiries when priority queues are empty, or as needed.

  • Work closely with the management team to monitor, manage, and recover call backlogs effectively.



Requirements


  • Work Modality: Must be flexible to work on-site during training; transition to work-from-home afterward.

  • Education: Minimum High School Diploma or equivalent certification required.

  • Language: English B2 Spoken & Written (CEFR), French B1 Spoken & Written (CEFR), Spanish B1 Spoken & Written (CEFR).

  • Background Check: Must pass a local and international criminal record check (BGC).

  • Employment Verification: Required.

  • Legal Documentation:

    • Boleto de Ornato

    • NIT

    • DPI

Join our team and be part of a dynamic environment where you can develop your healthcare expertise and provide exceptional support to clients!


Additional Job Description


At TELUS Digital, we’re proud to partner with a global leader in health and wellness solutions, empowering individuals and organizations with innovative care services. As a Medical Advisor, you’ll be the trilingual voice of this trusted network, providing expert support to customers via phone in English, French, and Spanish. If you’re passionate about healthcare and excel in a multilingual environment,

Language Reference
French

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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