Filipíny
Pozície
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Operations Team Leader (Logistics Account)
Manages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member against specified account / program metrics, and provides the necessary support and...
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Customer Experience Analyst
Transaction Monitoring - Monitors and audits transactions performed by CSRs against internal and/or external quality assurance requirements to deliver excellent customer experience. Ensures that transaction monitoring goals requirements are met. This monitoring should lead to relevant findings...
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Customer Experience Team Leader (Financial Account)
Supports Customer Experience Analysts and ensures tasks / responsibilities are carried-out effectively and efficiently. Designs and implements career development plans for each Analyst to ensure maximum operational, client, and personal effectiveness. Responsible for analyzing, drafting and...
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Operations Team Leader - Gen AI/ContentWriting Program
Lead and manage a team of Content Writers, providing guidance, mentoring, and performance management to ensure the production of high-quality responses. Collaborate closely with support area teams to understand training guidelines, objectives, and ethical considerations, and translate them into...
