Location: Cork HQ, Mahon

Position: Permanent

Salary: €26,500 gross p/a + Monthly Performance Bonus

Start Date: 18/11/2024

Hours: Mon-Sun, 9am-8pm (5 days/week, occasional 2 weekends work) subject to change

Mon-Sun, 8am-10pm (5 days/week, occasional 1 weekend work) subject to change

Join us as a Junior Customer Support Specialist!

If you love solving puzzles and exploring new tech, this is the perfect opportunity to join one of the leading companies in the fintech industry. No prior experience is required – just a passion for helping customers and an eagerness to learn.

What you’ll do:

• Provide outstanding customer support via email (primarily) and phone in the future
• Troubleshoot and resolve onboarding queries
• Assist customers with using our client's products to launch their startups
• Collaborate with a global team and represent top payment processing brands

What we’re looking for:

• Fluent English speaker
• Friendly, communicative, and customer-focused
• Tech-savvy and comfortable learning new systems

What we offer:

• Permanent, stable role with a performance-based bonus
• Fun, inspiring work environment with ‘relax’ and ‘play’ areas
• Private medical insurance (tenure based), pension, and other benefits
• CSR projects, on-site doctor, bike-to-work scheme, subsidized canteen, and more

At TELUS Digital, we embrace diversity and value teamwork, innovation, and putting our customers first. Join us to grow your skills in a dynamic and supportive environment!