Základné informácie

Ref Number

Req_00143036

Primárna lokácia

SV - Antiguo Cuscatlan - Las Cascadas

Ďalšie lokácie

, GT - Quetzaltenango - Xela, GT - Guatemala - Torre Pradera, SV - Santa Tecla - Plaza Merliot

Krajina

El Salvador

Typy zamestnania

Support Positions

Work Style

Hybrid

Opis a požiadavky

Position overview: 

This role is part of the Finance Data and Systems Team within the Finance Department. The Finance Analyst Senior is responsible for identifying, assessing, and leading subprocesses and technology improvement initiatives aimed at continuous improvement. This role will work closely with Finance resources and cross-functional teams from global business units and IT to execute finance transformation projects.

Key responsibilities:

  • Collect, analyze, document, and integrate business requirements from multiple global stakeholders and process owners. 

  • Educate and learn from team members about various business processes and tools. Aim to become a subject matter expert and core super user for your initiatives.

  • Document comprehensive requirements and key processes, including current state, business change impacts, training, and cut-over.

  • Conduct business requirements reviews, coordinate testing, and prepare test scripts.

  • Work hands-on in systems to analyze and document issues.

  • Track and maintain meeting attendance, recordings, and minutes.

  • Schedule workshops and assist project managers by documenting RAID (Risks, Assumptions, Issues, and Dependencies) items, capturing key design decisions, developing gap/fit analyses, and maintaining requirements traceability matrices.

  • Document and manage testing and obtain approvals for system changes.

  • Provide input for the development and review of testing and training materials and their delivery.

  • Partner with change management to ensure messages are consistent and clear.

  • Partner with teams in business units, regions, and functions to create and implement solutions across current and future business systems with a focus on finance-related processes.

  • Contribute to project deliverables on an ad hoc basis.

  • Create, run, and analyze financial reports.

  • Prepare and input financial information and data into systems, templates, and structured workbooks, ensuring accuracy and consistency for reporting and various analytics use cases.


Core competencies:

  • Giving support

  • Focusing on customers

  • Embracing technology

  • Managing self-development

Functional competencies:

  • Passion for continuously learning new technologies and developing expertise

  • Keen attention to understanding detailed processes

  • Strong written and verbal communication and presentation skills

  • Effective in managing cross-functional team discussions

  • Highly organized, motivated, and a driven self-starter with the ability to work independently and as part of a high-performing team

  • Strong financial, analytical, and data proficiency abilities

  • Excellent organizational skills and the ability to prioritize multiple priorities with strong attention to detail

Qualifications:

  • Bachelor’s degree in Business, Engineering or related field

  • Experience with Workday a plus

  • Proficient oral and written English


 

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Ďalší popis práce

This role is part of the Finance Data and Systems Team within the Finance Department. The Finance Analyst Senior is responsible for identifying, assessing, and leading subprocesses and technology improvement initiatives aimed at continuous improvement. This role will work closely with Finance resources and cross-functional teams from global business units and IT to execute finance transformation projects.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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