• Independent analysis of our new customers' requirements regarding our HR software
• Structured support of Personio implementations through e-mails, telephone calls, and web demos
• Ensuring customer satisfaction through competent advice on HR processes in Personio
• Validation, preparation, and assistance with importing customer data
• Involvement in the creation of training materials, e.g. help center articles or webinars
• Continuous optimization of our processes, e.g. through the automation of individual
• work steps

• You have at least 6 months call center experience in the B2B Software environment, ideally in Customer Success, Account Management, or any other customer-facing role
• You are passionate about digital transformation in HR
• You think in solutions, not problems putting the customer always first
• You work autonomously and reliably
• You enjoy working data-driven and you feel very comfortable using MS-Office, especially Excel
• You are a strong communicator with very good written and spoken German and English at a level that allows you to be trained in and communicate internally in English
• Tools like Zendesk, Gainsight, and Jira already sound familiar to you

In return, we will give you:

• Fully paid training 
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses