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Client Solutions Consultant with German and English

Basic Information

Ref Number

Req_00152581

Last day to apply

19-4-2025

Primary Location

BG - Sofia - TELUS Tower

Country

Bulgaria

Description and Requirements

Are you ready to take the next step in your career and to achieve your next challenge?

If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!

At Personio, Customer Success is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Success follows the mission to maximize customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. Join and become part of our exciting journey!

Tasks and Responsibilities:
  • Independent analysis of our new customers' requirements regarding our HR software
  • Structured support of Personio implementations through e-mails, telephone calls, and web demos
  • Ensuring customer satisfaction through competent advice on HR processes in Personio
  • Validation, preparation, and assistance with importing customer data
  • Involvement in the creation of training materials, e.g. help center articles or webinars
  • Continuous optimization of our processes, e.g. through the automation of individual
  • work steps
What you need to succeed:
  • You have at least 6 months call center experience in the B2B Software environment, ideally in Customer Success, Account Management, or any other customer-facing role
  • You are passionate about digital transformation in HR
  • You think in solutions, not problems putting the customer always first
  • You work autonomously and reliably
  • You enjoy working data-driven and you feel very comfortable using MS-Office, especially Excel
  • You are a strong communicator with very good written and spoken German and English at a level that allows you to be trained in and communicate internally in English
  • Tools like Zendesk, Gainsight, and Jira already sound familiar to you

In return, we will give you:

  • Fully paid training 
  • Stable job and career development opportunities
  • Attractive salary
  • Additional health insurance
  • 50+ benefits and services to choose from
  • Positive international working environment
  • Support and learning
  • Employee referral bonuses

Does it sound like the perfect job for you? Apply now!

About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and the country's largest employer in the CX (Customer Experience) industry with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our client's procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.




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Language Reference
German

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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