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Incentive Administrator - Employment and Payments

Basic Information

Ref Number

Req_00146433

Primary Location

SV - Antiguo Cuscatlan - Las Cascadas

Country

El Salvador

Job Type

Support Positions

Work Style

On Site

Description and Requirements



Position overview:

As an Incentive Administrator you oversee the management of the agent bonus programs collecting and analyzing relevant data, and ensuring bonus payments align with established criteria for the accounts.  You review and solve issues with bonus calculations in collaboration with required stakeholders


Key responsibilities:

  • Collect data related to attendance and bonus eligibility and performance metrics 

  • Analyze performance data to determine bonus amounts and eligibility criteria

  • Verify bonus calculations and prepare reports to be processed for payment (payroll index reporting & bonus attainment summary)

  • Investigate and resolve any issues related to bonus payments, liaising with the relevant stakeholders

 

Requirements:

  • Schedule flexibility - Required

  • Availability to working on site - Mandatory

 

Core Competencies:  

  • Giving support

  • Focusing on customers

  • Embracing technology

  • Managing self-development

 

Functional competencies:  

  • General knowledge of labor related requirements to bonus payments

  • Expertise in data management tools, including Microsoft Excel, Google Sheets, and Data Studio

  • Expertise in writing script and macros to automate large amounts of data

  • Strong ability to present large amounts of data in a way that enables business decision-making

  • Strong analytical and problem-solving skills

  • Strong organization and attention to detail skills

  • Ability to meet deadlines in a fast paced environment

  • Knowledge of basic financial acumen

 

Qualifications: 

  • 2 years of experience in similar positions (Desirable)

  • Bachelor’s degree in Business Administration or related field is preferred

  • B1+ oral and written English

 


Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.


Additional Job Description

As an Incentive Administrator you oversee the management of the agent bonus programs collecting and analyzing relevant data, and ensuring bonus payments align with established criteria for the accounts.  You review and solve issues with bonus calculations in collaboration with required stakeholders

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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