Role & responsibilities

• Work with customers to identify service-related needs and offer the most appropriate solutions while providing world-class customer service.
• Diagnose and resolve basic network and modem functionality issues, including landline troubleshooting.
• Walk customers through common phone hardware and software configurations to maximize service functionality.
• Provide solutions and resolution resources for customer repair problems.
• Interface with customers over the phone providing status updates and ensuring service has been restored.
• Schedule a technician dispatch for on-site service calls when necessary.
• Escalate appropriate technical issues to upper-level technical support when needed.

Preferred candidate profile

• Need minimum 6 months of experience in international chat profile.
• Ability to multitask in a Microsoft Windows environment and utilize multiple programs for troubleshooting
• Graduates/Post Graduates can apply.
• Excellent communication skills
• Have worked on ISP, Internet & Wi-Fi Related, Router & Modem Connectivity Issues
• Should have experience in upselling of products.
• Should be comfortable working in 24*7 Working Environment..
• Rotational shifts & Rotational week offs.
• Maximum 6 months of gap from last organization
  
  Perks and benefits
  

  1. Pick and Drop facilities.

  2. Medicare Facility(free online consultation with Doc)

  3. Variables based on performance.